Shipping policy

Shipping Policy

Last updated: July 23, 2026

At Chronicles Boutique, many of our pieces are thoughtfully produced or prepared especially for your order. Please allow time for both production and shipping.

Order Processing and Production

Most orders are prepared within 2–5 business days before shipment. Business days are Monday through Friday, excluding holidays.

Production may take longer during new collection launches, holidays, high-volume periods, or when an item requires additional quality review. Any special processing timeline will be noted on the product page when applicable.

Shipping Rates

Shipping rates are calculated at checkout based on the items ordered, delivery destination, and available shipping method.

Any free-shipping promotion applies only to qualifying orders and destinations. Eligibility will be displayed at checkout.

Estimated U.S. Delivery

After production is complete, most U.S. orders arrive within approximately 3–7 business days.

Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

International Shipping

International delivery generally takes approximately 7–21 business days after shipment, although customs processing may cause additional delays.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by the destination country. These charges are not included in the product price or shipping cost paid to Chronicles Boutique.

Order Tracking

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking activity to appear.

Because products may be fulfilled from different locations, an order containing multiple items may arrive in separate packages. If this happens, you will receive separate tracking information when available.

Address Accuracy

Please confirm that your shipping address is complete and correct before submitting your order.

If you notice an error, contact us as soon as possible at info@chroniclesboutique.com. We will try to assist, but we cannot guarantee that an address can be changed after production or fulfillment has begun.

Chronicles Boutique is not responsible for packages delayed, returned, or lost because of an incomplete or incorrect address supplied during checkout. Additional shipping charges may apply if an order must be resent.

Delayed or Missing Packages

Once a package has been transferred to the shipping carrier, delivery timing is managed by that carrier. If your tracking has not updated for several business days or your package has not arrived within the estimated delivery period, please contact us with your order number.

We will help review the tracking information and, when appropriate, assist with a carrier claim.

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm the shipping address on your order.
  • Check around your property and with members of your household.
  • Ask nearby neighbors or building management.
  • Contact the shipping carrier for delivery details.

Then contact us if further assistance is needed.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible at info@chroniclesboutique.com.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging, when relevant

Please do not return an item before receiving instructions from our customer-care team.

Order Changes and Cancellations

Because we begin preparing made-to-order products promptly, changes or cancellations are not always possible after an order has been submitted.

Contact us as soon as possible if you need assistance. We will make every reasonable effort to accommodate your request before production begins.

Returns and Exchanges

Shipping concerns involving a return or exchange are governed by our separate Refund Policy. Items should not be returned without prior authorization and return instructions.

Contact Us

For shipping questions, contact:

Chronicles Boutique 

Email : chroniclesboutique@proton.me